Hey guys --

This might be a dumb question but I just wanted to ask it anyway. I have a user over here that uses his personal blackberry to sync his calendar and contacts with his phone. He specifically doesn't want to be on the bes server. For some reason yesterday his phone automatically activated when he plugged it into his computer via USB. Now he can only make emergency calls on his personal phone, which sounds like our IT policy was thrown on his phone. So my question is, is there a way to remove this policy without wiping the handheld. He is at a remote location away from me so I'll be troubleshooting with him over the phone.

Any help would be greatly appreciated. Thanks guys.