Have you tried logging into AT & T's BIS webpage or using the email settings icon on your BB? I suspect (could be wrong) that the webpage may be showing your account as suspended and therefore your email is blocked maybe which prevents the service books from being received and needs to be reset.
If you can log in there you can send the service books yourself.
Also, try going to options > advanced options > host routing table, hit menu key and select register now.
Hope that helps.
Last edited by Foxglove : 07-20-2008 at 08:23 AM.