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Old 09-22-2005, 02:17 PM   #1 (permalink)
bes_admin
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Join Date: Sep 2005
Model: 7290
Carrier: Rogers
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Default Blackberry 7290 address book update problems

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I have several users with a 7290 model with the following problem: user is trying to modify an entry of a contact in her/his PAB that does not belong in the global address book. Whenever the user want to save the changes, the user get the message:
"Address updated externally. Changes will be lost and the viewer closed"

I have seen a few workarounds for this specific problem, but to no avail...

Here's an overview of our setup:
BlackBerries 7290 and 7100 models
BES for GroupWise 4.0.0.19 (both hofixes installed)
IT Policy pushed to users' BlackBerries
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