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gibson_hg · 07-25-2008, 08:31 AM

What do they see on the device? If they have a red x then open the failed email on the BB and look at the Message Status field.

This will tell us why it's failing.

gibson_hg Offline BlackBerry Extraordinaire Posts: 1,006 Join Date: Dec 2007 Model: NA PIN: 80081ES Carrier: NA	07-25-2008, 08:31 AM What do they see on the device? If they have a red x then open the failed email on the BB and look at the Message Status field. This will tell us why it's failing.