I would try another account. I myself am having issues installing this tool.
I get errors when I start the service, that it cant start. In checking the application logs, I get.
The description for Event ID ( 10000 ) in Source ( BlackBerry User Administration Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: MAPILogonEx() failed (80040111) for profile: MY_BES_MAILBOX.
my mapi is not actually the one above. When I install the app, I am putting the login and have tried the mailbox name too with no luck.
Crackberry 9000 (18.104.22.168) New at&t
BES 4.1.6 Exchange 2007 08.01.0240