Originally Posted by Jadey
I'm with DavidAdams here.
Changing a users PIN (i.e. device) will make BES send the server pre-pop number of messages down. Pre-pop only doesn't work if you are reactivating the user on a device PIN which BES has already linked to the user account.
It is a trick I often use. If a user needs reactivation on their OWN handset, and I don't want to lose their BES history, then I EA them on a temp device we have in IT. Once complete, I wipe their own handheld, and EA that. As the BES registers each PIN change, the pre-pop works fine and I don't have to delete a user and all their settings, i.e. browser history. It works fantastically well, it's just an extra EA.
Agreed. I misread his post as The pre-pop kicks in "only" (instead also) if you give the user a new Berry. My bad...sorry DavidAdams