i am having a hell of a hard time at the step where you remove the front faceplate. I was successful all the way up to this point. ANy idea what is preventing me from pulling the front face off? I don't want to yank it, but it seems that it does not want to come off.

Let me know if there is a trick to this. I followed the instructions to a "T" and have pulled back the side pieces. It almost looks like the entire unit wants to come with the plate.

Let me know