| | Wireless EA asking for Blackberry Activation Server Name
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I've been an Admin for BES servers in 2 different companies for about 5 years and I've never come across a device asking for a Blackberry Activation Server Name after entering the users email and activation password.
Here is a little background.
We have 1 BES server located in North America.
In our Shanghai office a user got a 8320 device from China Mobile.
He called our helpdesk to activate it and we added him to the BES and set the activation password
User entered this information and then when activating it he was prompted for the Blackberry Activation Server Name
This is where we are stuck as we don't allow our end users to install Desktop Manager so a wired activation is out of the question.
Anyone ever here of a device asking for the activation server name and if so what is it? We've already tried the name of our BES server but no luck.
Thanks for any info you can give.