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Old 10-03-2005, 11:53 AM   #1 (permalink)
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Join Date: Jan 2005
Location: Boston, MA
Model: 8703e
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Unhappy Broken Keyboard / Change Password (Desktop Manager)

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My Blackberry's keyboard is broken... and I can't even access my BB because the keys that don't work are part of my password...

What do I do?

I have a VZW BlackBerry 7750, and all the keys work except two rows:

All the rest of the keys on the board work fine, but the first letter of my BB password is "Z" and I am SOL...

I have tried disconnecting the battery for 1 min and re-inserting it, I have tried slamming the keys, and nothing seem's to work....

Anyone have similar problems / any suggestions ?

Just got off the phone with VZW, and luckly I am still under warrenty...
They are sending me out a new BB 7750, should get here in 3-5 biz days...

I have connected my BB to my computer via USB dongle, and I have sucessfully backed-up everything on it, using "Desktop Manager", I entered the Password on my computer and all is well...

Is there anyway to change the password on the BB via Desktop Manager ? or via another third party application ?

If I could change the PW, then I could make it something that doesn't contain one of the broken keys on the keyboard.

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