Just got an 8330 Curve and I've had the same problem. I've tried changing the settings on my BBerry. No luck! My work around? Use Windows Media Player. Trust me, it worked for the first time ten minutes ago. I'm listening, even as I type, to the Stones' Gimme Shelter. It's alot easier to use than Roxio which is just frustrating. I'm running WMP 11.0 on Vista (yes Vista) fully updated.