Sorry, I'm new at all of this. Ok, I did the diagnostics. it's showing that it's registered, it's connected to BlackBerry. I set up a blackberry email address with bell mobility but I don't use it. That is showing that it is connected, but I am only seeing one out of three email addresses that I have with my ISP and it says that it isn't connected to it. I re-entered all of these email addresses. My software version is 4.3.0.124. I'm going to delete all of the email addresses and re-enter again.