Today's example:
1. Ordered new home services from AT&T, i.e., U-verse
2. Set up appointment time for service person to come do the install and wiring
3. Appointment time 09-20-2008 between 8am to 10am
4. Rechecked calendar, found conflict, contacted AT&T at the number they provided and asked for an installation change to 09-19-2008 8am to 10am
5. Came home and had two messages from AT&T: 1st message, Your request to change your install time has been approved, thank you and have a nice day; 2nd message, about 1 minute after the 1st message, and a different person --- Your request for the change has been denied because we have to coordinate with your current provider to get the phone changed over [AT&T is my current provider].
6. I am getting about ready to cancel everything and keep what I got unless AT&T gets their head out of their stinky rear end.
7. That is all.