Please forgive me...

Oh dear Lord almighty, where do I begin?

Long story short, I'm the new IT guy and have walked into the bad side of a less than successful Exchange/BES migration. As best as I understand, we swung over from an Exchange 2003 server to a new server with Exchange 2007 (I am assuming SP1, do not have access to this server). We also moved users off of the existing BES to one located in New York... This was supposed to have happened AFTER our MPLS implemenation happening this weeeknd, oh well.

Problems out of the gates...

RIM recommended creating a local BES, which we did. We are slowly ironing out a bunch of kinks, but still having random issues, including:

User JSMITH cannot accept some meeting requests, they show up as messages, with no option to Accept. Happens at random.

User MSMITH (no relation) creates new contacts on the BB, they do not sync with Outlook.

User KJONES gets duplicated Calendar items and Contacts.

User FDAVIS gets duplicated Calendar items only.

User LMACK gets duplicated E-mails (like 50 or so with the same Date/Time stamp, several days in a row... 20 on the first day, 15 more the next day, 10 more the next, etc. SAME MESSAGE FROM DAY 1)

User JSMITH (again, he's a real high maintenance kinda guy) tries to reply to e-mails, can draft the response but there is no "Send" option, and sometimes there is, but when he sends he has to re-send several times.

User GHART cannot sync Tasks

it keeps going and going, with no apparent rhyme or reason.

BES is 4.1.3.18 on a desktop PC running Server 2003 (interim box until MPLS) 2GB memory.

Event Viewer "Warnings" include:(boat loads of these)

BlackBerry Messaging Agent: {username} CDOCalendar::Initialize - Exception handled

BlackBerry Policy Service: {usernamef@domain.com, PIN=8675309, UserId=1286}RequestHandler::SendKeyRegenerationReq uest: Sending Key Regeneration request to device

event Viewer "Errors" include:

Application Error: Faulting application CalHelper.exe, version 4.1.3.15, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0002bc32.

BlackBerry Router: [SERVICE_RELAY_SESSION:T57329594:003ed268] Service transaction not found. SERVICESESSION_TAG=11992671

BlackBerry Syncronization Service: [SYNC-Gate] Failed to get last ChangeNumber from SyncServerState table, can't continue to check user config change.

Should we just sit back and wait for MPLS and new BES? My spidey senses say YES, but I am also trying to learn from experience, and would like to be able to identify the issues a little better.

Does the O/S on the device have any part in this fiasco? We have about 7 different models to support, not sure which ones yet, but the majority are the hockey pucks... 8703e's

Any advice, other than to quit now while I'm ahead, would be greatly appreciated.

Don't worry, it's a pipe-dream to those without a fully staffed IT Department at their beck and call.