Quite frankly, the experience have not been that great. It is RIM's flagship product and there are way too many small niggly stuff that makes you wonder if this is supposedly to be the standard for Blackberry. For newcomers, I would be turned off as it doesn't seem to tout that "all business" rock solid Blackberry. For old timers, I will always compare it with my previous Blackberry (in my case, the Curve) and will find it not up to expectation.