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Old 11-03-2008, 12:47 PM   #1 (permalink)
betterlate1
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Join Date: Feb 2008
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Default BlackBerry Messenger International (UK)

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For those of you experiencing BBM problems when trying to contact the UK...

Spent an hour with RIM today trying to sort out the BBM problem.

First, AT&T re-provisioned my BB and checked all--OK

While on phone with RIM:
I sent PIN request to UK--OK
UK received it and accepted--OK
Acceptance never returned here to the US
UK reports check mark with no little D or R above
so...the reply was submitted but gets blocked somewhere between the UK and US
Same results with 3 different contacts on 3 different carriers (Vodafone, OrangeUK, ?)

RIM reports that the same problem has been reported by several users in UK and US.

Test PINs between my device and Canada went perfect.

The case has been escalated to the Network Technical Team at RIM. Over the next 48 hours they would like our contacts in the UK to continue to try to ping us and hopefully soon...we will start receiving messages again from them.

If in the next 48 hours the messaging problem still exists, I have to contact RIM again when one of my contacts in the UK is available so that we can investigate further and get immediate responses to questions and relay tests.

I know this is not the answer I wanted and probably not the one you wanted as well but RIM seems to be trying very hard to fix the situation.

***update*** half hour later and the BBM problem is fixed!
THANK YOU RIM!!!!!!!!!!!!

Last edited by betterlate1 : 11-03-2008 at 03:58 PM.
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