I've had my local store not sell me a new phone at full cost saying they were holding them for new customers. Another time they even gave me the "it isn't in stock" when they found out it was just an upgrade, not a new activation. I don't go there anymore and had done a lot of business with them prior.

The store in the Willowbrook Mall, NJ has been good to deal with as is the store in Times Square.

Regards-Michael G.