Hi Betterlate1.....Ok, I'm so frustrated right now! I'm having the same exact problem with my friend in the UK. I've also been in touch with my carrier, Verizon, and Blackberry tech support and the problem still hasn't been resolved. This might sound ignorant but what is RIM??? Can you give me any info on how to contact them myself because it's pretty important that I have BBM contact with this person. Thank you so much, I'd appreciate your feedback. Cheers!