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Old 11-25-2008, 01:35 PM   #11 (permalink)
chad_netgain
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Join Date: Nov 2008
Model: 7100i
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We now have the problem fixed...

The user took out the SIM card from her phone (which was the original SIM card for the BB) and put it in the BB. Phone started to activate with BES. This SIM card was suppose to be changed to phone only, and the new SIM card should have been activated for BES data plan. T-mobile assured her that everything was setup correctly on their side and kept pushing her to contact her system administrator (me). According to them (and I quote...) "It's obviously something wrong on the BES server itself".

Needless to say, the user is Pi$$ed and T-mobile will probably be losing her business.

Thanks to everyone who read and contributed to this...

~Chad
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