Well i tryed running the app loader, i dont know why i seem like the only one having an issue, but i went through the steps again, but when you said downlload the os, where is it on the blackberry downloads? i have downloaded the desktop manager if thats what you mean, and i deleated the file, but it never prompts me to update, ran it all the way through. once again thanks for the help, but it still isnt working :(