Originally Posted by LAW
Well, I think what it shows is this:
There are also all sorts of privacy rules, Patriot Act, and other federal regulations being broken if there is ANY chance of the wrong person getting an e-mail as a result of a software screw up.
Find me an application as intricate as BES that you can guarantee with 100% certainty that nothing will go wrong. Holding a software vendor to that standard smacks of ignorance.
Having an expectation that a vendor will fix a problem once it is discovered seems to me to be more reasonable, and that is what RIM appears to have done.