Originally Posted by WickedBez
if you are just re-activating it will only pull new email. But if you delete the user from the BES and re-create the state database it will give you all email going back 30 days. I have done numerous times to get past messages for finicky users (that i have to wipe their BBs)
Can you walk me through the steps? I honestly need to pull the old e-mails into the Blackberry. They were all there until I upgraded to 4.7, then they "disappeared".