Just think of it as pay-as-you-go support. If you wish to bypass all the carrier BS that's your prerogative, and within your rights.... but it WILL cost you. Can you call Microsoft for free?? Can you call Cisco for free? Can you call any number of places for free? No... you cannot. Why expect it from RIM?
Treat your password like your toothbrush. Don't let anybody else use it, and get a new one every six months.