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Originally Posted by vliou
Mason,
Thank you for the review - before I begin, I hope a mod can merge this thread with the other ThinkPost thread so that we don't have duplication going on.
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I was wondering the same thing and perhaps in the end, I should have tacked on my review to the original.
Quote:
Originally Posted by vliou
Just wanted to address a few things on this rather well written review! - there clearly were a few things here that I didn't even know about (Notes problem), and I assure you we will definitely work on it.
In regards to the minimize to tray / you can completely exit out of the program, it will sync regardless of whether or not you see it.
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That's better. So as long as Outlook is open, then the sync process will continue. I can live with that. I must have mis-read a message post-install where I thought it said "This application must remain open in order to synchronize your data." or something to that effect. My memory doesn't matter. This will do.
Quote:
Originally Posted by vliou
In regards to Reminders...yes, you are most correct here! - It is quite difficult to set a reminder for tasks, albeit the Calendar one works just fine. The backend is a mess when trying to do reminders for tasks, but we are still working on it.
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Not only reminders, but Priority, Category and Status. Perhaps Tasks are a different beast altogether and perhaps it's a Funambol issue as I see when I open tasks in the web interface, it doesn't have those properties for the task. This unfortunately becomes an architectural issue. It's open-source so ultimately, I hope your crew can get that cracked.
Quote:
Originally Posted by vliou
I am most curious as to why it's using up a high amount of processor time. In fact, it should be a very quick and simple sync. The initial sync takes the longest, and every sync after that should be only "changes", not a fresh data set. There is clearly something different going on with how it's working on your computer. Please do contact me and we can try to figure out what's going on.
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Here is a screenshot of the processor in mid-sync. This is on a Core 2 Duo.
2008-12-06_1241
I want to stress that this isn't a dealbreaker for me. I was simply surprised at the CPU hit during the sync process. It's also important to note, this is with the extra UI running. That may be adding to the utilization as well. I have not had an opportunity to observe the resources while the sync process invoked from the Outlook plugin is running.
Syncs, now that everything has been initialized, take approximately 10-12 seconds.
Quote:
Originally Posted by vliou
In regards to email sync - the decision was made a while ago to not include this in our product offering. Our business model is quite different from others. I prefer to do things slowly, but do it well. Launching a product that can do a ton of things is bound to be less successful (in my humble opinion...). While I cannot foresee whether or not we will do that one day...I, for one, use Logicmail to access the system via IMAP. And since our servers are IDLE compliant, I leave all my emails on the BB anyways if I have to fetch an email. Logicmail is usually used to fetch emails I sent from my computers...
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Understood but if I'm being honest I'm going to take a wait and see attitude and if BBerrySync manages to overcome whatever it is they are faced with at the moment and they can correct the Task problems, to me, it's worth the extra $2 per month to have email sync.
Quote:
Originally Posted by vliou
There is always room for improvement, and if every single review out there was gracious, we couldn't improve!
Once again, thank you for letting me know - and you can be rest assured some folks who are smarter at engineering than me will look over your review and see how we can improve it!
Sincerely,
Vincent L.
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Your responsiveness is unparalleled so I'm definitely considering forgoing the $24 per year extra that I would pay with BBerrySync for the email functionality and the benefit I would enjoy with the same. As I said earlier, it's impossible to put a price and assign value to product support and seeing as how BBerrySync has been down for almost a week now with no explanation much less any notification, that decision is pretty much made. Thanks again for your response and I look forward to seeing your product evolve.
I also want to stress that my review mainly covers what I found NOT working as I would expect. This doesn't account for the majority of the product that IS working and for what is working, I'm highly confident it will meet my needs. I would not want readers of my review to walk away thinking that ThinkPost has too many negatives. That's not the case. As I see it now, the only negatives I see is the lack of email sync, the all-too-vanilla coverage of the Task properties and the Notes synchronization/duplication issue. I would revise my score, for what it's worth, to be 8/10.
If you would like for me to open a ticket for the Notes syncing problem, let me know and I will do so. That is, unless, you have taken my original text regarding the Notes bug and opened a ticket internally with your developers.