Mason,

Thanks again for the reply - the detail you provide is amazing!

What really amazed me yet again was in fact your Outlook sync CPU utilization - funnily enough, my best friend is a ThinkPad with Core Duo as well, and I do see the same issue. I misunderstood your original post, I notice that the sync program uses about 10-20 % CPU for a bit, and that Outlook does in fact use quite a lot. Upon investigation with a tech, we sadly attribute it to the "bloatiness" of Outlook. As we all know well, Outlook isn't exactly the...leanest of programs. However having said that, we will see what we can to either 1) Distribute less CPU usage over a longer period of time and provide that as an option to the customer, or 2) Investigate ways to cut down the amount of data transfer.

Funnily enough last night, I just took your whole review and passed it onto the techs...the Notes issue is definitely "noted" (apologies for the pun), and the tasks issue is being worked on. Once we have a definite answer to the problems, I will definitely post back.

I had a neat call from a potential customer this morning who asked me flat out what the difference between major sync products were...and in the end, it came down to "customer service", so I am definitely glad to hear that those customers who do post are in fact happy!

Once again, thanks for the reply, and I will be sure to let you know what we have improved our Notes/Tasks offering!

Sincerely,
Vincent L