I work at a help desk which supports several hundred Blackberry users. While I see the usefulness of the device, I do not see that it's any more or less reliable than any other similar device (we regularly have problems with the device and the service). From Palm users I did hear initial problems with the Treo 650, but everyone I know has said these have all been resolved through software upgrades. I'm also curious about the Treo dropping calls, since I heard just the opposite about the Treo - that it was a great phone. When I posed the question of BB vs. Palm on the Palm list I'm on, *everyone* that had used both devices on the list voted loudly for the Treo.

It seems to me that the reality of the Treo vs. the Blackberry is more personal than technical. This group is biased for the Blackberry and against the Palm OS, while my Palm group is biased in the other direction. To me both devices can learn from the other, and hopefully both the Blackberry and the Treo (and those that use them) will benefit.

Mike