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Old 12-08-2008, 03:35 AM   #1 (permalink)
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Default Bluetooth & BB Bold & Dell XPS laptop

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Hi -
I've searched here (and elsewhere) but can't find an exact replica of this problem - and following the parts of this problem that seem similar in other threads haven't yet given me a solution - so any suggestions gratefully received:

I have a Dell laptop running Vista with BB Desktop manager (version running on it, and a new BB Bold. There seem to be two aspects to the problem, one Vista (or Dell) bluetooth drivers, and one BB Desktop manager related:

First one:

After the initial connection and passkeys are exchanged, when it seems that everything is connected, Windows says it needs to install device drivers for your Bluetooth peripheral device (blackberry bold). It searches windows update and other places, then pops up a box:

Found new hardware - bluetooth peripheral device

If you have the disc that came with your device, insert it now. Windows will automatically serach the disc for driver software.
So I insert the Blackberry bold disc.The windows box says it's searching the disc. Windows 'was unable to install your bluetooth peripheral device as it couldn't find driver software.

Vista then offers the option of trying to locate drivers itself (using Windows Update I guess), but it can't find anything. The final message it gives is:

Problem caused by BlackBerry Bluetooth Device

This problem was caused by a compatibility issue between this version of Windows and BlackBerry Bluetooth Device.

This product is usually distributed by the company that manufactured your device or computer.

If you bought BlackBerry Bluetooth Device from a retailer and installed it yourself, you will need to contact its manufacturer.

To find out if a solution or an updated version of BlackBerry Bluetooth Device is available, go online to your computer manufacturer’s website:

Research In Motion Limited
As I understand it there are no BB specific bluetooth drivers available from RIM? I have been to Dell and downloaded their latest drivers for bluetooth (bluetooth 2.0 EDR device driver), however, I'm still getting the 'bluetooth peripheral device' vista messages whenever I re-start the PC. In the Device Manager, under 'Other Devices it has two listings of 'Bluetooth Peripheral Device', with the message 'This device is not configured correctly (Code 1)'.

So that's the first problem - I guess the Dell drivers aren't suitable, yet Windows Vista can't seem to find appropriate drivers.

The second problem is that actually, despite the above issue, the desktop manager and BB Bold ARE syncing via Bluetooth - passkeys have been exchanged and my MS Outlook contacts, tasks and calendar are all updating when the device is connected, which is great.

But the connection needs to be re-established every four or five minutes. What happens is I get the following message:

Every now and then, after exchanging passkeys I get the following message (when Blackberry Desktop Manager is loaded):
Bluetooth Device Detected.
Device: Bluetooth-PIN: 25xxxxxxx
Would you like the Blackberry Desktop Manager to connect to the Blackberry device using Bluetooth(R) wireless technology?
I then click yes, and the sync happens again - irritatingly it then goes through Processing device address book, reading from device address book, etc., all over again. If I don't keep clicking yes at this point, within a few minutes the software seems to throw a big sulk and won't re-connect until I've closed the desktop manager down, switched the BB off and started it all up again.

Is this regular re-connection supposed to happen or is it to do with the Vista driver problem above.

Apologies, this was a long post but I thought it would be useful to put the whole thing in context.

Regards, Steve
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