It is both amazing, at the same time a little heartening, to hear my tales of woe with TMO Blackberry support are not unique. The parallels between so many of my frustrating communications and other peoples are uncanny. One thing I think is unarguable is that TMO presumes you are an idiot and technically illiterate even while being polite. If you have a question that is technical I feel they unnecessarily ask me non germane questions and frustrate the hell out of you to get the answer. Often times time is critical to me and I do not have time for this non sense.
Now to give TMO some benefit of the doubt someone mentioned Cingular support on the weekends. Is this non existent? I saw their CEO gave a recent interview where he said best in class service was a top goal of the company. (I know, what else would they guy say) but he did admit there have been issues and acknowledged shortcomings.