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Originally Posted by Mikeslax
I work at a help desk which supports several hundred Blackberry users. While I see the usefulness of the device, I do not see that it's any more or less reliable than any other similar device (we regularly have problems with the device and the service).
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There's definitely a bias depending on which forum you're reading at a given moment. I would still say that in my (admittedly anecdotal) experience that I have experienced far fewer crashes and freeezes with my Blackberries than with my Treos. On the other hand, T-Mobile's decision to not carry the Treo 650 due to the amount of issues they experienced with the 600 doesn't seem anecdotal to me.
You should try dropping a Treo 650 and a Blackberry... Except for possibly the 7100 series the Blackberry is certain to be more durable. It doesn't mean that users won't break them -- I just can't imagine giving them something as fragile as a Treo.