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Old 12-13-2008, 09:55 PM   #1 (permalink)
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Join Date: Apr 2006
Model: 8320
Carrier: T-Mobile
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Red face 2.9 MB Download Limitation

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There have been a number of postings regarding the 2.9 MB download limitation and whether the issue is the carrier or Blackberry. I have been having this issue on my TMO Curve.
I have been bugging TMO about this for a while and finally have a response.

Turns out it is not TMO. Blackberry sets the Attachment limit on the Blackberry Internet Service.

There are two ways to handle email attachments on a BlackBerry: Download and Open. (More details on the difference below.) For email accounts using BlackBerry Internet E-mail Service (not using a BlackBerry Enterprise Server), the maximum size for Download is 3MB, and the maximum size for Open is 8MB. These maximums are implemented and enforced by RIM, not by T-Mobile. They are the same for all carriers who offer BlackBerry service.

When viewing an email that has an attachment, the user can press the Menu Key and then choose either "Open Attachment" or "Download Attachment".

1) Download: A full copy of the file in its native format (Word, Powerpoint, PDF, etc) is saved onto the BlackBerry device. Then you can view it, edit it, copy it to a PC, etc. Similar to when you save an email attachment to you laptop hard drive. This is a new feature this year. The maximum size for Download is 3MB.

2) Open: A stripped-down and compressed version of the file is temporarily downloaded to the BlackBerry device so that you can view it. You cannot edit it. The maximum size for Open is 8MB.

My next post will have the URLs to this where this limitation is defined.

Note, for email accounts using a BlackBerry Enterprise Server, the default maximum for Download is 3MB, but it can be increased.
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