There is nothing worse than dropping it. I have done it probably 3 or 4 times (concrete floor, garage floor) and each time I am fearful of a severe scratch. Never once have I thought that it would fail to operate. I feel for you. Scratches suck. That is one thing I hate about my iPod....scratches to easily. You may want to try Brasso. Many people have had success using this on there iPod screen or try displex it also is a great scratch remover for cellphones. I guess that is one great thing about the 72XX series have the recessed screen.

I really hope they did not skimp on the build quality since that is a major advantage of the BlackBerry's.