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Old 11-08-2005, 06:01 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: Baltimore, MD
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Originally Posted by JA2BKprince
So before we bash our service's support, maybe we should ask for the proper department. I know if you say Blackberry at the voice prompt for T-mobile, you get the PDA department. 9/10 the person you talk to WILL be able to solve your problem. But, you do also have to remember that they are learning at the same pace as some of us.
1. In the case of Sprin/tel, you have to speak w/ a Level 1 CSR before they'll move you on (and that's IF you can navigate the sea of voice promts in their system.)
2. They are Blackberry Support Specialists. It's what they do for a living. I'm an IT/IS Manager. If I'm learning at the same pace as someone who provides tech support for a living, we have a biiig problem.

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