DacyJ has a great idea! I know before I upgraded to my Storm from a WinMo device I was having issues with, I was always on the phone with Verizon about my Treo. Because I only had it for a few weeks when the problems started, they said I could pick any phone I wanted and they would give it to me. At the time, the company I was working for did not support BB so I went with a Samsung i760 WinMo phone. Then once the BB Storm came out, I used a new every two to upgrade from WinMo to BB. If you just got it the Pearl or if you have on going problems with it, I would complain and keep going until they hear you. If all else fails, threaten to switch carries haha...any carrier will do whatever to keep you as a customer.