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Old 01-10-2009, 03:15 AM   #15 (permalink)
Talking BlackBerry Encyclopedia
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Join Date: Oct 2008
Location: The Keystone State (Pennsylvania for those who may not know)
Model: 9650
PIN: 32320436
Carrier: Verizon Wireless & AT&T GoPhone Prepaid
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Originally Posted by drthvdr View Post
They told you you couldnt exchange it, when they caused the damage?

... Um... yea... dont let that fly...

Call customer care and threaten to cancel... They'll bend over backwards for ya...
I'm just prepaid I walked into a AT&T store (then was Cingular) and asked for help, my sim card crapped out..they just toss your phone on the counter flip it open and continue replacing my SIM for me, I mean it was nice they helped me but meanwhile she is scraping my phone screen across the counter not thinking nothing of it...

For sure, call t-mobile and complain, they will usually listen..
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