Originally Posted by TeritaM
Welp, I just came from the store. Turns out it was a manager that scratched my phone. Conveniently, she's not there, and the manager on duty can't do anything. In fact he said, "It's just a scratch". I should now go back on Monday when she'll supposedly be in the store and try to get this resolved. Is it me or was that a ridiculous blow off/run around?
I have a mind to box this one up and send it right back to them and call the credit card company. More than one way to skin a cat. Yeah I'm still upset.
I would try going back and talking to the manager. If that doesn't work, then go to plan B -- send it back and call your credit card company. I'd be upset too.