Originally Posted by flykmco
One of our users used the BB desktop software to try and do an update tonight around 2000HRS. The desktop software attempted to push data to the device but failed and the BB will not BOOT.
SprintNEXTEL Rep advised they are aware of the issue and that BB's are failing as a result of the update. SprintNextel is recommending not to do any updates until further notice and until they can determine why a large number are BB's are basically becoming paper weights. How this notice will take place is yet to be seen.
I am in the public safety sector so this affects a great deal of devices and jeopardizes communications. I have sent out a department wide email and MMS's advising our users NOT TO DO ANY UPDATES.
I have read some posts today indicating a successful update. Please advise how you did the update step by step and what method the update arrived; by desktop application or pushed to the phone.
Connected BB to PC and opened Desktop manager. Manager automatically looked for "update" and advised one was available. Clicked on update and watched for 20 plus minutes while the phone and PC did its thing. After waiting, Desktop manager stated update successful.