Originally Posted by D_Wayne
Connected BB to PC and opened Desktop manager. Manager automatically looked for "update" and advised one was available. Clicked on update and watched for 20 plus minutes while the phone and PC did its thing. After waiting, Desktop manager stated update successful.
Interesting... it worked for ya..
I did speak to our user and he mentioned that ROXIO CD BURNER failed to work after the initial install of the software. The SPRINT rep advised to uninstall and re-install the BB Desktop Software. The user then connected the 8350i to the desktop, prompted for an update, and he allowed it...
Now I am curious if the ROXIO conflict is the common denominator.
Wayne, do you have ROXIO on your desktop [which may rule out ROXIO]?
Thanks for the quick reply.