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Old 01-27-2009, 08:49 PM   #29 (permalink)
D_Wayne
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Join Date: Nov 2007
Location: Michigan
Model: 8350i
OS: 4.6.1.112
PIN: N/A
Carrier: Sprint Together With Nextel
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Quote:
Originally Posted by flykmco View Post
Interesting... it worked for ya..


I did speak to our user and he mentioned that ROXIO CD BURNER failed to work after the initial install of the software. The SPRINT rep advised to uninstall and re-install the BB Desktop Software. The user then connected the 8350i to the desktop, prompted for an update, and he allowed it...

Now I am curious if the ROXIO conflict is the common denominator.

Wayne, do you have ROXIO on your desktop [which may rule out ROXIO]?

Thanks for the quick reply.

Bill
Yes, I have ROXIO installed on my desktop. Although I don't know if it matters but I got Roxio when I purchased my i870 when that phone launched several years ago. The Roxio program came on the disc that was included with the phone. I still use the Roxio program.
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