Originally Posted by flykmco
Interesting... it worked for ya..
I did speak to our user and he mentioned that ROXIO CD BURNER failed to work after the initial install of the software. The SPRINT rep advised to uninstall and re-install the BB Desktop Software. The user then connected the 8350i to the desktop, prompted for an update, and he allowed it...
Now I am curious if the ROXIO conflict is the common denominator.
Wayne, do you have ROXIO on your desktop [which may rule out ROXIO]?
Thanks for the quick reply.
Yes, I have ROXIO installed on my desktop. Although I don't know if it matters but I got Roxio when I purchased my i870 when that phone launched several years ago. The Roxio program came on the disc that was included with the phone. I still use the Roxio program.