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Old 01-30-2009, 06:28 PM   #10 (permalink)
PHLAK
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Join Date: Nov 2008
Location: Phoenix, AZ
Model: 9530
OS: 4.7.0.151
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Carrier: Verizon
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While I agree that VZW techs are more helpful than techs at other carriers, I find the average VZW tech to be rather under-educated to troubleshoot my phone issues. Every time I have a problem with one of my phones, I end up walking out of the store with a replacement phone (or the number to customer service to get a new one shipped to me). The techs never seem to be able to troubleshoot my issues (sometimes hardware, sometimes software related).

When it comes down to it though, I am also very satisfied with their service, my problems always get fixed, albeit it's because I get a whole new phone, but the point is it's fixed.
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