I put my 8350i inside a brand new Otterbox (new design) that I received three days ago. I absolutely loved this case until several people told me they could hear an echo and I sounded like I my voice was muffled. So today I took the case off and began to inspect it carefully to determine if there was anything I could do to fix the echo and microphone issues. As I looked at the screen of my BB I noticed some scratches up near the status light. After looking closer the scratches looked like the number 2
I was very upset since I just got this new BB last week and couldn't wait for the Otterbox to arrive so I could protect it. I carefully inspected the inside of the case that sits on the screen and noticed a raised number 2 that was molded into the plastic of the Otterbox. This is what is causing the damage to the screen of my BB.
I sent an EMail to Otterbox about this issue and haven't heard anything back yet. I decided to attempt to polish the scratches with Meguires Scratch X for clear plastic and it helped but the impression is still visible. After some careful thinking I grabbed my trusty drummel tool and used it to grind the raised 2 off of the Otterbox case so nothing is raised up above the surface. In addition, I noticed that there is another area of raised boxes (like a checkerboard) on the opposite side of the case that could potentially cause more damage to the screen of my BB. Basically, I was able to remove the raised areas on the plastic that were resting on the screen to my phone. I fairly certain this will stop any future damage but nothing is guaranteed.
I would suggest anyone reading this who has an Otterbox takes it off and inspects it immediately. You may be in for a surprise when you see the impression in the screen of your phone. Others may not care but I am very picky and I bought this $50.00 case to avoid damage, not cause it !!