Originally Posted by OtterBox

Hi copout221—

I was shocked to see your forum comment!!! I’m so sorry to hear that. I just ran this by our customer service department and they haven’t heard of this happening. They also don’t have an email from you (or anyone with a similar issue). Can you email them again at customer (dot) service (at) otterbox (dot) com? Be sure to include the photo as well.

Thanks so much for the feedback on this!

Best Regards,
Kristin Golliher
Public Relations Executive