UPDATE : I was personally contacted by a representative from Otterbox today and I must say this company is awesome. They are offering to replace my phone (not just the screen) and replace the case after they do some minor re-tooling to the plastic injection process so there are no raised lettering or symbols inside the case that could potentially cause more damage to phones.
I was also having problems with my trackball not responding (not related to the Otterbox) and Nextel is sending me a new phone. This is nice since it will not cost Otterbox any money. I did ask for a new case AFTER the re-design has been completed and it sounds like they will have no problem doing it.
I must say, I wish all companies were this attentive and supportive to their customers concerns and issues. The world would be a better place IMO !!!
Thanks Otterbox, you are one heck of a respectible company !!!