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Old 02-06-2009, 11:43 AM   #6 (permalink)
OtterBox
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Join Date: Feb 2009
Model: 8100
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Nah…uhh—Ok, I hope this helps. Just heard back from engineering and the small round hole on the bottom of the phone is the mic. It should not be covered by the clear plastic cover. If it is, the cover could possibly be defective or it has been placed incorrectly on the phone. The other hole on the bottom of the phone is for a lanyard when not using the Defender case.

As for the echo, here’s what they said:

If the people that this person is talking to are hearing themselves echo (as opposed to hearing the person they are talking to echo), more than likely the fault is not with the Bold or the Defender case. We’ve not heard of this problem before with this particular phone and case. It would be interesting to know if these callers have the echo problem with anyone else they call. We have several people here with the Bold and Defender case (Curt, Brian and James) and they’ve not mentioned a problem with echoing. One suggestion is to try removing the clear plastic cover and see if it makes a difference and let us know. That would be useful information for us.

Copout221— We definitely try to make things right and I’m so glad you got in touch with Customer Service. Thanks for your feedback and support!

Best Regards,
Kristin Golliher
Public Relations Executive
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