Originally Posted by dkmadrid

Thanks for the advice, didn't help. I still don't see 1XEV on my home screen. It looks like I may have to call VZW back.

I had the BroadbandAccess Connect added to my account, then downloaded the desktop manager software v4.1, then installed the firmware upgrade. I then did both a *228/2 and a *22899, followed David's advice above and registered the first entry in the HRT, have removed the battery several times and still do not get the 1XEV on my home screen.

Does anybody see any steps I am missing before I call tech support? I bet they're getting hit with a lot of calls today, the vast majority from BBForum community members!