You will love this. Verizon Tech support doesn't know their tushie from a whole in the ground. They had me do a soft reset, a (gasp!) hard reset and had me mess with some settings and they still cannot get it to work. They are bumping me up to engineering because "something must be wrong with my phone". They were like, "have you ever had internet on this phone?" and I was like, yeah, until I called y'all and did the upgrade.