Long time reader, first time poster. Thanks to you all for enabling me to get this service today. Had to download and install the latest desktop version as well as the new firmware, and it did take a good long time (2 hours plus), but I finally have the coveted 1XEV in italics showing (in Seattle). The Verizon C.S. rep had no idea what I was talking about when I first called; put me on hold to find out about it; came back and allowed how he had not read his email that morning; and then stayed on the phone with me through the whole thing (though he did not know about *22899).