View Single Post
Old 02-16-2009, 09:34 PM   #23 (permalink)
BlackBerry Extraordinaire
Join Date: Oct 2007
Location: Los Angeles
Model: None
Carrier: ATT
Posts: 1,638
Post Thanks: 0
Thanked 0 Times in 0 Posts

Originally Posted by A10TXChick View Post
mvincelli when did you have your curve sent? How did you go about getting a new one sent to you? I got my curve 8320 less than 2 months ago... I shouldn't be having any problems.
To get a warranty exchange, call Tmobile and tell them you are having problems. They'll probably go through a lot of diagnosis/troubleshooting questions.

If at the end, the problem hasn't been fixed, they'll arrange a replacement. You'll have to pay shipping/handling of about $11.

But since your problem is something that you'll have to figure out by it not happening, it might take a few days before they're satisfied. As in you might have to do the things they say to do and then call back a few days later saying it rebooted again.

There is a chance they'll get it all done on the first call though.

I still think the best bet is to try the OS update first. The replacement will be a refurbished phone, not brand new. That's not necessarily a problem, but just be aware of that.
Offline   Reply With Quote