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Old 11-23-2005, 10:01 AM   #1 (permalink)
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Join Date: Nov 2005
Location: Cambridge, UK
Model: 8100
Carrier: Vodafone
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Default 7100v & Enterprise Activation

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We have a BES 4 Server.
I have successfully installed around 20 7290's onto this server without a problem.
One of my users has just handed me a 7100v that he wants to use.
It was running software version 3.8, so I've just updated that to version 4.02.
Switched on the device and low & behold the first icon was "Enterprise Activation" which is what I wanted.
However before I had time to select this some kind of e-mail "setup wizard" automatically launched.
I hit the cancel option because this appeared to be the desktop e-mail setup rather than the "Enterprise".
This took me back to the main screen and now the "Enterprise Activation" icon has vanished.

The SIM is definitely provisioned for Enterprise use.

I attached the phone back to a PC and attempted to run the software upgrade to 4.02 again - just in case something had gone wrong.
It told me that nothing was going to be updated, I told it to clear all data anyway.
Device rebooted and the first icon once again was "Enterprise Activation".
However back into the loop, this "wizard" launched, I clicked Cancel and now back at the main screen and there is no Enterprise Activation icon nor does it appear under tools.
I've taken the SIM out of this device and plugged it into a spare 7290 and Enterprise Activation does appear, so I know the SIM is setup.

Any idea how I can get to Enterprise Activation on this 7100v?
In case it matters....we got the SIM along with all our 7290's from our Vodafone reseller.
This user purchased his 7100v from EBay as a second hand device, we're just plugging one of our reseller supplied SIM's into it.