how ironic, i was just about to embark posting a thread asking ppl how they like their otterbox for the storm.
these cases, although very rugged looking and boasting multiple layers of device protection, always looked to me like it lacks the most basic protection for the device itself: an interior gel/microfiber membrane to absorb foreign dust particles and prevent the otterbox itself from scratching the phone !
i was seriously thinking of getting one, because i dropped my storm today (it was in a silicon case and the drop was onto hardwood floor, only about 1 foot fall). no damage/blemishes....but still.
to go out of your way, pay all that money to get the "ultimate" blackberry case....only to find that the case itself damaged your phone ? i find it unacceptable that these guys can design a very detailed and protective case for your phone, and then neglect finishing the interior of it properly....in order to save a buck during manufacturing
go after them for a new phone, if they laugh in your face, just go straight to The Consumerist: Shoppers Bite Back
i PROMISE they would be more than happy to publish your story.