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Old 02-26-2009, 11:24 AM   #16 (permalink)
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Originally Posted by zero7404 View Post
how ironic, i was just about to embark posting a thread asking ppl how they like their otterbox for the storm.

these cases, although very rugged looking and boasting multiple layers of device protection, always looked to me like it lacks the most basic protection for the device itself: an interior gel/microfiber membrane to absorb foreign dust particles and prevent the otterbox itself from scratching the phone !

i was seriously thinking of getting one, because i dropped my storm today (it was in a silicon case and the drop was onto hardwood floor, only about 1 foot fall). no damage/blemishes....but still.

to go out of your way, pay all that money to get the "ultimate" blackberry case....only to find that the case itself damaged your phone ? i find it unacceptable that these guys can design a very detailed and protective case for your phone, and then neglect finishing the interior of it order to save a buck during manufacturing

go after them for a new phone, if they laugh in your face, just go straight to

The Consumerist: Shoppers Bite Back

i PROMISE they would be more than happy to publish your story.
To clarify, we are taking this issue very seriously! OtterBox greatly values all feedback and comments and a strong commitment to our customers has always been our top priority. Anyone experiencing problems with our products, no matter how big or small, are always encouraged to contact our customer service department and it is our promise to do everything we can to make things right. We are are always innovating, adapting and learning! Thanks for understanding.
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