Adding a new user to the BES.
#1 make sure the phone/account is set up for Data and BES connectivity specifically.
Once confirmed, go to step 2
#2 Add the user to the BES, if you need to know how I can do a quick write up.
#3 Make sure that your besadmin account has full access permissions over their mailbox
#4 Right Click on the user and generate a password for them and send it to their inbox
#5 have them go to Settings > Advanced Options > Enterprise Activation and have them put in their primary e-mail address and the password that the BES generated for them (or you can assign it a password manually and give it to them). Then it should start synching.
What kind of mail system is this? Exchange 2003/2007?
Have assigned the necessary permissions to besadmin?
PM me if you want, there's a few pre-req's that you want to look through.
Mitchel Lewis - (Sys, BES, Exchange, SAN, Network) Admin
Current: 8900 on .168
Exchange 2007 and Blackberry Enterprise Server